Shipping Policy

At Clara & Rose Charleston, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

We currently ship throughout the United States.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

• Processing Time: 2–3 business days (Monday to Friday)

• Transit Time: 4–9 business days (Monday to Friday)

• Total Delivery Time: 6–12 business days

• Order Cutoff Time: 6:00 PM

• Time Zone: EDT

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@clararosecharleston.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Customs, Import Duties, and VAT Liability

8.1 All goods offered and sold through this website are shipped under the delivery term Delivered At Place (DAP), as defined under Incoterms 2020. This means that the customer is solely and fully responsible for all costs and obligations arising from the importation of the goods into the destination country.

8.2 Such obligations include, but are not limited to: (a) payment of import duties, value-added tax (VAT) or goods and services tax (GST), and other taxes or levies applicable at the point of entry; (b) customs clearance costs, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and (c) compliance with local laws, product regulations, restrictions, and required certifications in the country of delivery.

8.3 The seller (referred to as "the entrepreneur") does not act as the importer of record for any order. Legal title and responsibility for the goods transfer to the customer upon shipment. The entrepreneur is not liable for any delays, seizures, refusals, or fines arising from the customer's failure to comply with applicable import laws or settle required fees.

8.4 The entrepreneur provides the necessary commercial documentation for international shipment (including, where required, a pro forma or commercial invoice, product description, and declared value). However, the entrepreneur does not guarantee that the documentation or goods will meet specific regulatory or technical import requirements in the country of destination. The customer is solely responsible for verifying whether the ordered goods are permitted for import, restricted, or require special permits or licenses.

8.5 The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or charges imposed by customs authorities or third parties as a result of the customer's non-compliance with applicable import regulations.

8.6 It is strongly advised that customers contact their local customs authority or consult relevant import guidelines prior to placing an order, to avoid any unexpected charges, delays, or refusals at the border.

9. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 15/05/2026)

10. Contact Information

Store name: Clara & Rose Charleston

Company name: Holt Commerce

Company Address: Bleekstraat 9, 7631EE, Ootmarsum, Netherlands

Company nr.: 96279702

Phone: +1 580 265 5497 

Email: info@clararosecharleston.com

Monday to Friday | 09:00 – 17:00 (EDT)

Saturday - Sunday | 11:00 – 16:00 (EDT)

We aim to respond to your inquiries within 24 hours.